Booking Fees etc.

Payment Charges

Credit Card Payments

2.5%* surchage on Visa, Mastercard and Amex Cards
Debit Card Payments
1.0%* surchage on Visa, Mastercard Debit Card
Bank Transfer / Online Banking
No additional charges unless imposed by direct supplier
Late Payment Supplement
Supplier's charge + £40.00 per week (up to 3 weeks and then cancellation procedures will apply)

* Card Fees are non-refundable.  Fees charged are based on current fees imposed on us by merchant services etc. 

Booking Fees


ATOL Protection Fee
 £10.00 per person
Ticketing Fee for Published Fares
Supplier's charge + £15.00 to £20.00 per ticket

* ATOL Fees are non-refundable.  Fees charged are based on current fees imposed on us by Civil Aviation Authority and is used to help provide financial protection.  On Advance Registration Bookings we are unable to refund on cancellation as we have to pay to the Civic Aviation Authority for every passenger booked  including children and infants. This fee is excluded from Adv Reg policy.

Administration Fees
Name Change
Supplier's charge + £150.00 per person
Date Change **
Supplier's charge + £175.00 per person + any difference in fares / rental charges
Refunds back to client
£75.00 per person admin charge (min £75.00 per booking).
Amendments to confirmed bookings
Supplier's charge + £50.00 per person (min £100.00 per booking) + any difference in fares / rental charges
Special Requests after booking has been confirmed (e.g. vegetarian meals, sky cots, etc)
Supplier's charge + £25.00 per person (min £50.00 per booking)
Pre-booking airlines seats after confirmed booking
Airline charge + £10.00 per person (min £20.00 per booking) However airlines can still change once booked
Pre-booking specialist equipment (e.g. Ski packs etc)
Supplier's charge + £25.00 per person (min £50.00 per booking)

* To help keep prices down we send all paperwork by email, especially as tickets are electronic these days. Accomodation, Car Hire and Transfer Vouchers are sent to us by email by our suppliers typically 7-10 days prior to departure. If you require us to provide paper copies by post we send by Royal Mail for signature at a cost of £5.00 per time to cover the charges.  We will not accept responsibility for delays by Royal Mail - We always send and have a proof of postage.

It is your responsibility to inform of us of any change to your email / phone or postal address. If you are expecting paperwork from us and havent received it within 24 hours of  the time stated, First check your junk box for items sent by bookings@ctcwwt.co.uk and if you still cannot find it please ring us on 0843 289 3 589 option 9 between 0900 to 1800 Mon to Friday and 0900 - 1700 Saturdays.

** Date change is subject to agreement by all suppliers and cannot be changed once tickets issued i.e. 8 weeks of departure, any changes must be within 11 months of original date due to ATOL licensing restrictions. Any request to change within 8 weeks, or extend more than 11 months, or to change for a second time will constituit cancellation.
Document Re-Issue
Re-issue of lost or mislaid tickets/vouchers
Supplier's charge + £50.00 per person / or item.
Re-issue of lost or mislaid ATOL receipt /invoice /insurance certificate / ATOL certificate
£50.00 per document
International telephone/fax calls
Cost of calls + £30.00 admin fee
Postage / Courier Charges

To help keep prices down we send all paperwork by email, especially as tickets are electronic these days. Accomodation, Car Hire and Transfer Vouchers are sent to us by email by our suppliers typically 7-10 days prior to departure. However if you prefer to receive by post etc see charges below.
Royal Mail - 1st Class Signed for .....
£ 5.00 per post
Items dispatched by insured delivery
Suppliers Charge + £15.00 minimum charge
Items dispatched by courier
Cost of courier + £15.00 admin fee (min £35.00 charge)
Delivery of items by hand
£10.00 + £1 per mile (min £25.00 charge)

Service & Amendment Charges on a Confirmed Booking

In certain circumstances it is necessary to apply a service charge for the services we provide. Itemised below are the services for which we make a charge and the range of fees charged.

Service
Charge
Late Payment Supplement
Supplier's charge + £40.00 per week (up to 3 weeks and then cancellation procedures will apply)
Cancellation (In addition to loss of deposit)
Supplier's charge + £90.00 per person
Refunds back to client
£75.00 per person admin charge (min £75.00 per booking)
Amendments to confirmed bookings
Supplier's charge + £50.00 per person (min £100.00 per booking) + any difference in fares / rental charges
Special Requests after booking has been confirmed (e.g. vegetarian meals, sky cots, etc)
Supplier's charge + £25.00 per person (min £50.00 per booking)
Pre-booking specialist equipment (e.g. Ski packs etc)
Supplier's charge + £25.00 per person (min £50.00 per booking)
Arranging passports and visas
Suppliers Charge + Passport/Visa fee + £50.00 per person admin charge
Supplementary invoice due to surcharges/fuel surcharges/additional taxes made by airline/tour operator
Supplier's charge + £5.00 per person admin charge (max £60.00 per booking)
Supplying information / documents to insurance companies
Supplier's charge + £25.00 per item (min £50.00 per booking)
Misc. Charges
Taking promotional vouchers
£35.00 per person (min £105.00 per booking)
Accommodation only bookings
Supplier's charge + £50.00 per week admin charge
Planning dynamic packaging and tailor made itineraries
£150.00 (deducted from a confirmed booking)
Late booking charge - Inside 4 weeks of travel
Supplier's charge + £25.00 per person booking charge
Bookings under £150.00 in value
£50.00 booking charge